Refund policy

Last updated: November 2, 2026

At Copacabana Club, every piece is made to order. We want you to be happy with your purchase and are committed to making things right if something goes wrong.

Returns & Exchanges

Because our products are made to order, we do not offer voluntary returns or exchanges for change of mind, incorrect size selection, or personal preference.

Please review our product descriptions, sizing guides, and order details carefully before completing your purchase.

This does not affect any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.

Include your order number, a brief description of the issue, and clear photographs showing the problem.

Once we have reviewed your request, we will arrange an appropriate resolution, such as a replacement at no additional cost or a refund.

In most cases, you will not need to return the original item.

The 14-day reporting period does not limit any rights provided by applicable law.

Order Cancellations

Each order enters our made-to-order production process after it has been placed.

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request before production begins. Once production has started, cancellations or modifications may no longer be possible, subject to applicable law.

Lost or Missing Packages

If your order has not arrived, please contact us with your order number.

We will investigate the shipment with our fulfillment partner and shipping carrier.

If your package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. Processing times may vary.

Contact Us

For questions about your order, refunds, or replacements, please reach out through our Contact Us page. We’re always happy to help.

Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.